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Can't resolve global random

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balboa87

Can't resolve global random

Postby balboa87 » Sat May 02, 2015 7:55 am

Constantly getting "can't resolve global random" message while trying to connect. Also can't connect to Internet when I turn the VPN off using my regular Ip. How do I resolve this?

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Tealc
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Posts: 283
Joined: Tue Jan 28, 2014 12:38 am

Re: Can't resolve global random

Postby Tealc » Sat May 02, 2015 2:34 pm

hi there!

Are you using the widget for windows?

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cryptostorm_support
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Re: Can't resolve global random

Postby cryptostorm_support » Sat May 02, 2015 7:36 pm

Not sure if it was you whose email I replied to, but I'll paste what was said here in case others might be seeing the same thing:

I passed your issue on to our client developers, and they're requesting a bit more information. "Cannot resolve Global Random" means that your computer can't resolve our balancer server addresses (usually meaning you're offline). They've experienced similar behavior during testing with certain antivirus and firewall combinations, so they were requesting information on what software in those categories you're running, and also if you have any other VPN software installed.

They also would like you to try restarting your machine (if you haven't already) and see if that helps at all.
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