I passed your issue on to our client developers, and they're requesting a bit more information. "Cannot resolve Global Random" means that your computer can't resolve our balancer server addresses (usually meaning you're offline). They've experienced similar behavior during testing with certain antivirus and firewall combinations, so they were requesting information on what software in those categories you're running, and also if you have any other VPN software installed.
They also would like you to try restarting your machine (if you haven't already) and see if that helps at all.
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