For number 1, we do not keep ANY logs dealing with the VPN service, and it's been a substantial effort to make sure this is actually so, and it extends beyond the logs that would be generated by OpenVPN. Making sure you've disabled all
log generation is difficult but absolutely vital, and any service that would have you to believe this task is easy is either lying, not doing so themselves, or both.
4. We get DMCA requests constantly
, and our response is typically to request proof that isn't bot-generated and to inform them that we do not keep any logs, and have nothing that would help them track down anyone so they're wasting their time
5. We have no logs to give, but we have the seppuku pledge
where we vow to pull the plug and kill our whole network if we're ever forced to spy on a user and give up their personal info.
As for questions 2 and 3, I will defer to others better able to articulate a response, and I will see if I can prod them into replying to those questions