But still, the big question remains: how can a prospective customer be sure that their VPN provider really keeps no logs? In reality the answer to that question is largely a matter of trust, weighed up against the goodwill the company has built up over its time in business.
“During the course of the investigation, subpoenas and search warrants have been
directed to various companies in an attempt to identify the internet protocol (IP) address from where the email messages are being sent,” the complaint reads.
“All of the responses from [email provider] 1&1, Facebook, Twitter, and Tracfone have been traced by IP address back to a company named London Trust Media [doing business as] PrivateInternetAccess.com.”
“Our company was subpoenaed by the FBI for user activity logs relating to this matter,” London Trust Media Executive Chairman Andrew Lee informs TorrentFreak.
“This report makes it clear that PIA does not log user activity and we continue to stand by our commitment to our users.”