It is so very often that the people who provide superior service & support do not receive the praise and complements they so richly deserve. I have looked through the postings here and have seen other users give praise to the Cryptostorm team, but instead of replying to those posts and risking the chance of mine not being seen, I decided to start a new thread. The people who make up the Cryptostorm team certainly deserve all the compliments they get. So, kudos to Cryptostorm for their superior service and support!
I would also like to single out one individual for his excellent support and willingness to deal with my n00b questions and rantings. Fermi responded to my support request, and provide a solution, in a timely manner. During that time, there was a lot of back and forth between him and I, but he never once made me feel like I was some idiot or in any way not welcome. When helping me with my situation, He always provided me with a wealth of information so that I could better understand what the problem might be and how it could be fixed. He answered all of my questions (even the n00b ones), and all the answers he provided were explained in a manner that was easily understood. It's a rare talent for someone to have, that they take the time and have the patience to provide the support the customer needs, and have that customer come away completely satisfied.
Because of all this, I would have no problems what so ever in referring someone who needed VPN service to Cryptostorm. I know beyond a shadow of a doubt, whether that person was to be a complete newbie or someone with experience, they would be completely satisfied with Cryptostorm's service.
Fantastic job guys, and keep up the good work!
"Pop goes the weasel 'cause the weasel goes pop!"