So - we have had an outage for about 16 hours on Monday, Sept. 1/2014.
This made us happy.
You're probably assuming that's sarcasm, but it's not. Really.
Well, okay, we were not really happy, especially at first, but if you were one of our customers, you probably noticed nothing during this period. That made us happy. We have worked very, very hard to have a fully decentralized system, where a threat of a "takedown" of our website and email, etc. would have as close to zero effect on our clients as possible. The side effect of the outage (Which was accidentally caused by maintenance from our service provider) was that we were able to test this decentralized structure, and it passed wonderfully.
While we were down, we had to move communications to non-email channels such as our twitter account. This is fine for those who knew about that, but not so good if you didn't - we'll need to move that more front-and-center somehow. I know some of you see Twitter as a mini-Facebook, however, it is pretty good at allowing most sane accounts to have free speech so we'll probably stick with it.
We should massage this into pretty marketing material about our architecture, but this is about it in a nutshell: Our distributed network works.