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Several suggestions to improve this service

Freewheeling spot to chew the fat on anything cryptostorm-related that doesn't fit elsewhere (i.e. support, howto, &c.). Criticism & praise & brainstorming & requests for explanation... this is where it goes when it's hot & ready for action! :-)
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KungFuChe
Posts: 1
Joined: Mon Feb 06, 2017 10:47 am

Several suggestions to improve this service

Postby KungFuChe » Mon Feb 06, 2017 12:01 pm

SUBSCRIPTIONS

The price for a 1 year subscription is given as 52 U.S. dollars but many U.S. retail stores only sell prepaid debit cards in $50 or $100 amounts. This means that U.S. customers must purchase a $100 card to get 1 year of service and then go around trying to spend the balance of $48 somewhere else. This is a big nuisance that will drive people to the competition:

I referred some friends to CS and they complained about this. So I think you will sell more subscriptions if you make the 1 year price exactly $50 instead of $52. If you decide to lower the rates in future, just keep the $50 price and extend the time period, or include a secondary account which is capped at something like 3 to 5 MB/s, good enough for mobile roaming.

INSTRUCTIONS

The official router setup instructions should not be stored in the forum: this belongs in a dedicated wiki or help section on the main web site.

FORUM

The forum colors are nauseating, the page headings and message body also have poor contrast. How about changing the color scheme eh! :D


cfghfdhj

Re: Several suggestions to improve this service

Postby cfghfdhj » Mon Feb 06, 2017 10:18 pm

► Show Spoiler


KarateChick

Re: Several suggestions to improve this service

Postby KarateChick » Tue Feb 07, 2017 9:55 am

Please add "PaymentWall" as a pay option, it's available all over the globe...

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df
Site Admin
Posts: 260
Joined: Thu Jan 01, 1970 5:00 am

Re: Several suggestions to improve this service

Postby df » Tue Feb 07, 2017 3:06 pm

@KungFuChe
Good point. Will look into alternative payment methods soon...
As for the instructions, for years I've been pushing for instructions being placed on a dedicated blog/wiki, really anything that doesn't require a forum visit to get on CS.
Since I'm the only CS staff member left from the original 3, I guess I should do something about that now instead of bitching at the wall ;-)

And I like the forum colors :x

@cfghfdhj
:-P

@KarateChick
PaymentWall may be available everywhere, but it is still a US company, which from our perspective makes it not much different than PayPal (Although I'm sure anything is better than PayPal).
I'll add it to my list of merchants to consider.


nadha

Re: Several suggestions to improve this service

Postby nadha » Fri Feb 10, 2017 3:24 am

I would like to suggest CS offers payment by paysafecard. https://www.paysafe.com Paysafecard (Paysafe Group plc, according to their website headquartered in Austria) is more private and more easy to use than BT . It is a prepaid card available without ID. phone number , email or other identifiable information in 43 countries and can be bought at newsstands, fuelstations etc and works well since many years. You get them in countries where other anonymous payment instrument are very hard to get by (BC is not considered anonymous by many and much more complicated to handle compared to paysafecard). Pls check it out.


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df
Site Admin
Posts: 260
Joined: Thu Jan 01, 1970 5:00 am

Re: Several suggestions to improve this service

Postby df » Tue Feb 14, 2017 1:59 am

@dsagg
Yea,

"We may share information with:
Law enforcement, Financial Supervision Authorities, government officials, or other third parties when:
we are compelled to do so by a subpoena, court order or similar legal procedures.
we need to do so to comply with law.
we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or for investigations.
"

Still though, I've heard what the ultra-paranoid do is just have a friend (or hire someone) to go into the store to buy/load the PaySafe card. But if you're going to do all that, you could buy one of those prepaid debit cards the same way, unless you live in a region where they're unavailable.


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