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authentication failed...

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Topic Author
HotpocketDeath

authentication failed...

Postby HotpocketDeath » Wed Sep 20, 2017 10:11 pm

Trying to use the last day on my sub and I keep getting authentication failed even though the tokenizer says its valid for 1 more day, haven't logged into the thing for a few days now so I shouldn't be having any session count issues, I've tried reinstalling the widget of-coarse to no avail.

This seems be happening more and more often the last few months.

Thanks for any help.



Topic Author
Jan

Re: authentication failed...

Postby Jan » Wed Oct 04, 2017 12:26 am

HotpocketDeath wrote:Trying to use the last day on my sub and I keep getting authentication failed even though the tokenizer says its valid for 1 more day, haven't logged into the thing for a few days now so I shouldn't be having any session count issues, I've tried reinstalling the widget of-coarse to no avail.

This seems be happening more and more often the last few months.

Thanks for any help.


Since a few days I have the same problem with the Dutch server. Did not try to install the widget again, because it works with servers in other countries and there are no authentication problems with other countries. Off course I did not try them all. But is kind of strange that it block on a specific country. Do you have any clue??

User avatar

parityboy
Site Admin
Posts: 1104
Joined: Wed Feb 05, 2014 3:47 am

Re: authentication failed...

Postby parityboy » Wed Oct 04, 2017 7:49 pm

@Jan

I have had the same issue with the NL server, so I think the issue is contained to that node.

User avatar

df
Site Admin
Posts: 285
Joined: Thu Jan 01, 1970 5:00 am

Re: authentication failed...

Postby df » Thu Oct 05, 2017 4:52 am

Problem was physical hard drive issues on the NL node @ nforce.com (185.107.80.85 + 185.107.80.86).
Waiting for them to finish replacing that drive then I'll reinstall the system.


Topic Author
Not Happy

Re: authentication failed...

Postby Not Happy » Sun Oct 15, 2017 5:53 am

Just joined and received my token identification. Comes up authorisation failed. Go to check and it tells me i have an invalid token?? What now/

User avatar

parityboy
Site Admin
Posts: 1104
Joined: Wed Feb 05, 2014 3:47 am

Re: authentication failed...

Postby parityboy » Sun Oct 15, 2017 5:52 pm

Not Happy wrote:Just joined and received my token identification. Comes up authorisation failed. Go to check and it tells me i have an invalid token?? What now/


Make sure you have entered the token into the token checker without any spaces or odd characters. If it still fails the token check, send the token to support@cryptostorm.is and they will fix it for you. :)


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