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Error.Authorization failed for that token.

Looking for assistance with a cryptostorm connection issue? Post here & we'll help out. Also: if you're not sure where to post, do so here & we'll move things around as needed. Also: for quickest support, email our oddly calm & easygoing support reps at support@cryptostorm.is :)

Topic Author
Toto

Error.Authorization failed for that token.

Postby Toto » Sun May 21, 2017 8:50 pm

Hello,
24 hours ago, when trying to connect, I had this message :
"Error.Authorization failed for that token."
So, I joined CS for circa 1 month ( I paid for 6 months) and I was happy whith it.
Since, I can't connect.
I had also this message "Autoconnect disabled due to error. Re-enable it in Options."

What can I do for repair ?
Or I must loose my money and try another VPN ? ?
Please, I hope a solution ! ! !
Thanks

User avatar

parityboy
Site Admin
Posts: 1104
Joined: Wed Feb 05, 2014 3:47 am

Re: Error.Authorization failed for that token.

Postby parityboy » Mon May 22, 2017 6:33 am

@OP

Go here and enter your token. If it complains about too many sessions, email your token to support@cryptostorm.is and they will perform a session reset.


Topic Author
Toto

Re: Error.Authorization failed for that token.

Postby Toto » Mon May 22, 2017 11:09 am

Hi,
Yes, OK it complains about too many sessions, anyway I had emailed my token to support@cryptostorm.is
Please what I have to do now ?
I'm waiting....
Thanks


Topic Author
Toto

Re: Error.Authorization failed for that token.

Postby Toto » Tue May 23, 2017 10:27 am

OK...I have tried , like you said in your mail...
It doesn't work...
I obtain always the same result ! ! !
Will you try to repair my connection with CS or not ?
If not, I will go away to another VPN
The widget doesn't work

User avatar

parityboy
Site Admin
Posts: 1104
Joined: Wed Feb 05, 2014 3:47 am

Re: Error.Authorization failed for that token.

Postby parityboy » Tue May 23, 2017 3:50 pm

@OP

I'm not staff, so I cannot personally do anything. Try the token in the checker again and see if it has been reset.


Topic Author
Toto

Re: Error.Authorization failed for that token.

Postby Toto » Wed May 24, 2017 10:39 am

Token checker says : "Token VALID"
But, it doesn't work..!
How to contact Staff ??
Thanks



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