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Connection Issues Again

Looking for assistance with a cryptostorm connection issue? Post here & we'll help out. Also: if you're not sure where to post, do so here & we'll move things around as needed. Also: for quickest support, email our oddly calm & easygoing support reps at support@cryptostorm.is :)

Topic Author
omies13
Posts: 7
Joined: Sat Mar 07, 2015 10:12 pm

Connection Issues Again

Postby omies13 » Mon Apr 03, 2017 5:02 am

Having connection issues again, just purchased a new key and it's giving me authentication error. Can anyone assist?

User avatar

Fermi
Site Admin
Posts: 218
Joined: Tue Jun 17, 2014 11:42 am

Re: Connection Issues Again

Postby Fermi » Mon Apr 03, 2017 9:49 pm

Please check token @ cryptostorm.nu
Most likely it will tell you:
That token has reached the maximum number of sessions.


In that case please mail your token to support@cryptostorm.is

/fermi


Topic Author
omies13
Posts: 7
Joined: Sat Mar 07, 2015 10:12 pm

Re: Connection Issues Again

Postby omies13 » Tue Apr 04, 2017 11:29 pm

Fermi wrote:Please check token @ cryptostorm.nu
Most likely it will tell you:
That token has reached the maximum number of sessions.


In that case please mail your token to support@cryptostorm.is

/fermi



That token is VALID and has not yet been used.
It will expire 31 days after first use.

This is what came back when i checked my token.


Khariz
Posts: 160
Joined: Sun Jan 17, 2016 7:48 am

Re: Connection Issues Again

Postby Khariz » Wed Apr 05, 2017 4:43 am

Then you aren't hashing it correctly or the database isn't updated on the servers. Try connecting once with the raw token ID. If it connects, then create a new hash and try again.


Topic Author
omies13
Posts: 7
Joined: Sat Mar 07, 2015 10:12 pm

Re: Connection Issues Again

Postby omies13 » Wed Apr 05, 2017 8:02 pm

Khariz wrote:Then you aren't hashing it correctly or the database isn't updated on the servers. Try connecting once with the raw token ID. If it connects, then create a new hash and try again.



Thanks for the reply, I have been using the raw token ID and getting the issue I described above. Just tried to hash the token and connect, still having the same issue.


Khariz
Posts: 160
Joined: Sun Jan 17, 2016 7:48 am

Re: Connection Issues Again

Postby Khariz » Wed Apr 05, 2017 8:22 pm

That's very odd that the token checker is saying it is valid but the server doesn't know.

Are you putting at least one character in the password field?

User avatar

Fermi
Site Admin
Posts: 218
Joined: Tue Jun 17, 2014 11:42 am

Re: Connection Issues Again

Postby Fermi » Wed Apr 05, 2017 9:21 pm

What OS are you using?
Are you connecting using the widget or OpenVPN app?

Best thing is to drop by in our irc channel: cryptostorm.is/irc, drop your question/issue and have some patience ...

/fermi


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