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Paypal purchase. No email + confusion.

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rwilcher
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Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 8:04 pm

Trying to resolve this and get my token. I am kind of stuck here. After the order never received the email. Help appreciated. These are the emails
I have received. Also had a conversation on twitter about it . The email / token still has not arrived.
----------------------------------
Hi there,
I'm not Katana that's Cryptostorm direct.
Hope you have heard back from them?

Kind regards
vpnDarknet

On 28 April 2015 07:07:58 GMT+12:00, raw@brahmaloka.net wrote:

Name: Roland
Email Address: raw@brahmaloka.net
Phone Number:
Message:

Purchased a key via paypal. How long does it take to receive it via email?
Did this about 4 hours ago.

You set up an automatic payment profile


Hello Roland Wilcher,

You just set up an automatic payment profile to Katana Holdings Limit��e. Here's the information:
To: Katana Holdings Limit��e
For: scheduled token delivery
Profile ID: I-FXVL5H4CBLLX
-------------------------------------------------------------

Here it a copy of the Twitter conv I had about this.

cryptostorm〰darknet
@cryptostorm_is
@neo11 - we've found the issue; token should be in your inbox shortly, & our apologies for the delay. Cheers!

4:46pm · 27 Apr 2015 · Twitter for Android

Please help. Am stuck :crazy: member name =rwilcher

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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 8:09 pm

twitter handle= neo11

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parityboy
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Re: Paypal purchase. No email + confusion.

Postby parityboy » Tue Apr 28, 2015 8:10 pm

@OP

Double check that the email bearing the token did not find its way into your junk mail folder.

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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 8:47 pm

What host would send the email, I can check my email log for that host to see if it was sent. So far haven't seen it anywhere.
Thanks for getting back. Is kind of frustrating. Will check again.

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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 9:18 pm

Have seen no interaction from host tokenbot@cryptostorm. I was told this was the host that sends these things. If thats true,
never was sent. Thoughts?

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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 9:32 pm

Guess I am just Sol on this .

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Fermi
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Re: Paypal purchase. No email + confusion.

Postby Fermi » Tue Apr 28, 2015 10:20 pm

rwilcher,

Quickest way to get this solved is through twitter DM, or email though support@cryptostorm.is
Sure things will get sorted out.
You can also visit the irc channel (cryptostorm.is/6697 - SSL channel: #cryptostorm) and contact a team member.

/Fermi

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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Tue Apr 28, 2015 10:58 pm

Great. Will try those things Who to DM to? I park on twitter alot. Thanks for getting back.

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cryptostorm_support
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Re: Paypal purchase. No email + confusion.

Postby cryptostorm_support » Sat May 02, 2015 7:40 pm

Bah! Sorry I missed this, but the token delivery has been resolved via email channels.
cryptostorm_support shared support team forum account
PLEASE DON'T SEND PRIVATE MESSAGES with support questions!
--> feel free to use any of our other contact channels, or post in the support forum
cryptostorm: structurally anonymous, token-based, unlimited ☂ bandwidth, opensource, darknet data security for everyone!
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support team bitmessage address: BM-2cTMH8K5JnjbfSALjZtSkRWCLfc3Tr8GBV
support team email: support@cryptostorm.is
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rwilcher
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Re: Paypal purchase. No email + confusion.

Postby rwilcher » Wed May 06, 2015 4:19 am

Stuff happens. NOBIGGIE least I got it. Thanks till next time 8-). U guys rock in any event! :clap:

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vpnDarknet
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Re: Paypal purchase. No email + confusion.

Postby vpnDarknet » Sat Jun 06, 2015 2:55 am

You forgot to mention the free token I sent you to keep you going until CS got back to you :thumbup:
Buy your tokens via vpnDark.net and cryptostorm cannot and does not know anything about users - no link between a token & purchase details
Unofficial Wiki cryptostorm access guide
Ways to talk to me


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